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These terms and conditions were last updated on 09/07/2007. Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. “We” or “Our” means thesofathrowcompany.com. “You” or “your” means the person accessing, using or ordering from our website over the Internet.
eDirectory.co.uk hosts and maintains this website on behalf of thesofathrowcompany.com. Goods are supplied by thesofathrowcompany.com directly to you and the contract of sale then exists between you and thesofathrowcompany.com. These terms and conditions cover all sales made through this website.
Prices are subject to change without notice and all goods are sold subject to availability.
Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.
Please note goods may arrive separately on orders containing different
product types/designs.
Value Added Tax (VAT) is calculated on shipping destination. When applicable it is included in the price for orders shipped to destinations within the European Union (EU). For orders shipped to destinations outside the EU the price excludes VAT but orders may be subject to local sales tax or import duty. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery.
You may order online using a credit / debit card (We accept
Delta, Maestro, Master Card, Solo, Visa (not Electron), Visa Electron Debit).
All prices are in pounds sterling (£) and credit / debit card transactions for orders outside the UK will be converted by the card company at their current exchange rates.
Your shopping basket displays the goods you have purchased with an indication of the delivery timescale. We will notify you if your goods are not able to be despatched within this timescale, e.g. some ‘made to order’ goods may take longer. The costs for delivery are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time.
Please note that there may be some products that we do not ship to certain destinations, which will be indicated in the shopping basket.
Please give any special delivery instructions on your order form if applicable. Please note that instructions for goods to be left in any place where no one is available to sign for the delivery are entirely at the customer's own risk. We cannot accept any responsibility for any theft, damage or loss that may subsequently occur.
If your order has not been delivered within 10 days of submission, please contact us immediately so that we can trace and track the goods with the delivery service accordingly. Please note that delivery service administration restrictions means that we will not be able to assist or take responisibility for tracing and tracking orders/items reported undelivered after 10 days.
We want you to be satisfied every time you shop with us. Our "no quibbles"
guarantee means that if for any reason you are unhappy with the goods purchased
you may cancel your order and return the goods to the Merchant within 7 working
days* from receipt of the goods, you will receive a refund within 30 days of
cancellation. * It is your responsibility to take care of the goods and they must
be returned to us unused and in original packaging. We will not accept return of:
- We will not accept the return of used goods, damaged goods or goods out of original packaging
- Fresh / disposable / perishable goods (e.g. flowers or fresh foods)
- Sealed audio / video recordings or computer software which have been opened
- Goods made to the customer's personal specifications
Please enclose a note with your return confirming your name, address and order number.
Returns/exchange address: The Sofa Throw Co t/a Original Artworks Ltd, 122 Wandle Road, Morden, Surrey SM4 6AE.
Postage costs are the direct charge from the postal or courier service and as such are non-refundable.
You are responsible for all postage/courier costs incurred for both sending and returning goods.
We recommend that you use Recorded Delivery as proof of shipping is not proof of receipt.
Should you have a complaint with the service or product we provide please contact Customer services by e-mail: info@thesofathrowcompany.com. Telephone: 0203 212 0100 (11am - 5pm Tuesday to Sunday).
We aim to:
- Acknowledge complaints within 5 working days
- Advise you how long it will take to resolve the complaint
- Keep you informed throughout the process
We take the utmost care to ensure that no material likely to give offence or which is unsuitable for children is displayed on our website. There are, however, certain products that we sell which are unsuitable for children (e.g. Certificate 18 or 15 videos / DVD's). By placing an order for products with age restrictions you declare that you are of legal age to purchase those products. Should you see material which in your view is offensive then please e-mail us at info@thesofathrowcompany.com
All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the eDirectory website are the property of eDirectory.co.uk and / or thesofathrowcompany.com. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.
Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when
registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software.
Golbalsign provides our SSL security, to help us keep your personal information strictly confidential you should keep your password secret. While we use SSL encryption to protect sensitive information
online, we also protect your personal details off-line. All employees are kept up-to-date on our security and privacy practices and we ensure our Merchants
maintain our standards of security. If you have any questions about the security at our website, you can send an e-mail to
security@edirectory.co.uk
This privacy statement applies solely to information collected through this website.
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:
- Your name and address
- Your contact telephone numbers (to enable us to contact you in the event of a query)
- Your e-mail address
- For credit / debit card purchases your card details
- Confirmation you are over 18 years of age (this is required to ensure inappropriate goods are not shipped to minors)
We will confirm your personal details on our acknowledgement of order. If you have registered you may check, amend or remove your personal details by clicking the login button. If you are not registered you may check, amend or remove your personal details by e-mailing info@thesofathrowcompany.com or writing to us. By registering or ordering through our website you consent to the collection and processing of your personal details by us.
A Cookie is a piece of data containing information about the user which may be stored on the user's hard drive.
We use persistent Cookies which are stored on your computer to remember who you are and to enable your shopping basket contents to be stored until your next visit. You do not have to have persistent Cookies enabled to use the site.
We use temporary 'Per session' Cookies for tracking your searches, shopping basket items and checkout details. If you have your per session cookies turned off or have set the highest level of security in your browser settings you may be unable to purchase items from our site. Click here for more information on Cookies and your Browser settings.
We use IP addresses to analyse trends, administer the website, track user's movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We are not responsible for and accept no liability for the content or privacy
practices of any linked website which is not owned and maintained by us. We
encourage our users to be aware when they leave our website and to read the
privacy statements of each and every website that collects personally identifiable
information.
From time-to-time our website requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes and may be used to send you marketing or promotional materials where indicated. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website.
If we change our Terms and conditions, Privacy policy or Security policy, we will post notification of these changes on our Homepage so you are aware of them. Should we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify you by e-mail and request your agreement to the changes. We will use information in accordance with the privacy policy under which the information was collected.
The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.
As with all fabrics, dark colours should not be placed against light colour fabrics/furniture to avoid risk of colour transference and therefore we do not recommend this in relation to any of our products We cannot accept responsibility for any damage that may subsequently result.
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