Accepted Card Payment Methods

FAQs

1. Q. How long does delivery normally take?

A. Normal delivery time is within 5 working days. We will, of course, notify you in the unlikely event of any delay in case you wish to cancel or amend your order.

2. Q. How can I make payment for my order?

A. We accept Visa, Mastercard, Delta and most major credit cards.  You can also make payment via Paypal.

3. Q  Are all throws machine washable?

A. Most 100% cotton throws are machine washable, a gentle 30 degree cycle using non biological washing powder is recommended.  Throws made from wool, faux fur, cotton chenille and any other fabrics may need to be dry cleaned, please check the cleaning instructions label before cleaning.

4. Q  Do you have a shop? 

A.  We don't  -  When our business first started up over 20 years ago we we traded soley from retail premises.   However with the advent of internet shopping, we transferred all our business online via our website.  This means we can now offer our customers an even greater range of throws and other furnishings and all at discount prices.

5. Q  Can I  return my purchase for refund or exchange?

A.  Certaninly you can - we are very happy to accept returned items for any reason as long as they are received back unused and in original packaging within 15 days.  Once received back the simplest way is for us to refund the cost of returned goods for you and you can then go ahead and place a new order as required.  Please note postage costs apply to all orders and are non refundable.

5.  Q.  Where do I send my return?

A.  Please send your return goods to our returns address below enclosing a note with your name and order number -

The Sofa Throw Company

122 Wandle Road, Morden, Surrey SM4 6AE

6.  Q. Is your website safe and secure for me to place an order?

A. Yes it is. It is of paramount importance to us that our customers can order with us on our website safe in the knowledge that all payment and address information is totally safe and secure and not shared. To this end, we use Sagepay a secure payment gateway which ensures all customer credit and debit card details are secure and encrypted. When you place your order, the padlock symbol which appears in the url bar when you get to the order form verifies that it is safe and secure for you to go ahead and place your order

7.  Q. Can I pay for my order by Paypal as well as credit and debit card?

A. Yes you can. We take payment by Paypal,as well as all major credit and debit cards. Once you get to the order form you can select either the cred/debut card payment option or the Paypal,payment option.

8.  Can I place my order via the telephone?

  Absoloutely, we are very happy to take your order either by phone or via the website, whichever is most convenient for you.  You can call us anytime to place your order.  If our answer service is on we may be busy packing goods or taking in deliveries in our warehouse so please leave a message and we will get back to you asap.

 

9.  Can you tell me the weight of your throws?

A Here is a guide to the approximate weight of the main lines in throws that we offer. As the throws are mostly handmade or woven, weights are approximate and may vary.

Cotton Herringbone Throws

Size 259x394cms 4.5kg approx

Size 259x259cms 3.1kg approx

Size 225x250cms 2.8kg approx

Size 180x250cms 2.1kg approx

Size 130x150cms 0.5kg approx

Plain Cotton Throws

Size 259x394cms 3.1kg aporox

Size 225x350cms 2.2kg approx

Size 180x250cms 1.9 kg approx

Size 130.150cms 0.6kg approx

Printed and Patterned Cotton Throws

Assorted sizes 210x240cms approx 0,7kg approx

Pure Wool and Mohair Throws Assorted textures

Size 150x180cms O.7kg approx

Faux Fur Luxury Throws

140x240cms 3.7kg approx

140x180cms 2.2kg approx